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Umbrella Companies - Frequently asked questions

1. What do you charge for the umbrella service?
Our fee is a flat rate of £20 per week or £60 per month.

2. Is there a set-up charge or any additional charges I should know about?
No. With our Umbrella company option, you only pay us a fee as we process your timesheet. There are no extra charges at all. We do however, require that the first contract a contractor has generates fees of at least £100.

3. When will I get paid?
Our payroll is run on daily basis, so you receive your pay 2 to 3 working days after we receive payment from your agency.

4. How will I be paid?
Upon receipt of payment from your agency we will process your salary, which will be paid by BACS on the same day. Funds will
usually be in your bank account within two working days. If you require the funds to be transferred on the same day we can arrange
this by CHAPS, for a small additional fee.

5. Can I be paid any quicker?
We can arrange for a CHAPS payment (same day transfer) to be made into your bank account. This will attract a bank charge of £20.

6. How can I check that I have been paid correctly?
Each time you are paid, we will send you a pay slip which will detail your income, expenses and the appropriate deductions to arrive at
your net salary.


7. Under the Umbrella company option can I claim expenses incurred in the course of my contract?

Yes. At Danbro we have a comprehensive and generous expenses policy, which is fully approved by an Inland Revenue dispensation.

8. Does Danbro pay my expenses?
No. The amount of expenses you claim is deducted from your gross income, which reduces the taxable amount your salary is based upon.
As a result you benefit from a reduction in the amount of tax and national insurance you pay. Your expenses are not paid in addition
to your income.

9. How do you calculate holiday pay?
Holiday pay is calculated at 1/12th of your total gross earnings for the week or month.

10. How do I claim for holiday or sickness?
You don't, because our umbrella service does not withhold any of your money whilst you are working.

11. Do I need to arrange for any insurance cover in relation to my contract?
No. Professional Indemnity Cover of up to £1m is included in our umbrella company fee.

12. Does Danbro provide any other benefits to Umbrella employees?
Yes. You will be eligible to join the Danbro group pension scheme.

13. Will you provide income confirmation to support credit/mortgage applications?
We would be happy to provide any references on request and provide this as part of our umbrella service at no extra charge.

14. To whom do I send my timesheets to?
If you have registerd with the Danbro Online Timesheet System (DOTS)you can submit your timesheets and expenses to us online, alternatively you can fax or post us your completed and authorised timesheet form,, including any expenses. Send the original copy to your agency. If you prefer you can email your paperwork to umbrella@danbro.co.uk

15. When should you receive my timesheet?
The sooner you send your timesheet via the Danbro Online Timesheet System, fax, post or email the sooner you will be paid, as we invoice your agency immediately after receiving your timesheet. Please note some agencies have strict deadlines for payment cycles, which you should ask your agency about.

16. What do I do when my contract ends?
Our umbrella service has no termination fee, you only pay when we process your timesheet/expenses. Whilst you are not working, you can remain with us for free until your next contract, or alternatively we can send you your P45.

17. What if I have any questions once I have commenced my contract?
We pride ourselves on our excellent customer service and would be happy to deal with your questions at any time and that's why we are one of the most respected umbrella companies in the UK.

18. Can you help with my personal tax return?
Yes, we would be happy to complete this for you, though there would be a small administration charge of £80 (plus VAT) in addition to our umbrella fees, to cover our costs.

19. What if my circumstances change, would I be better placed trading through a limited company or managed limited company?
We can consider all the factors and recommend alternatives based on your individual circumstance. We would make all the necessary
arrangements to set up your own limited, if we believed these were your best options.

20. "I would like to join Danbro - what's the next step?"

Simple: complete our online registration form - we'll do the rest and get you trading in a very short period of time.

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For further details of umbrella services, please contact Danbro for Umbrella Service: 01253 600141, General Enquiries: 01253 600140 or email enquiries@danbro.co.uk or send an enquiry.

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