Umbrella company - FAQ's

Frequently asked questions about umbrella companies

1. What do you charge for the Umbrella service?
Click here to view fee chart.

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2. Is there a set-up charge or any additional charges I should know about?
No. With our Umbrella company option, you only pay us a fee as we process your timesheet. There are no extra charges.

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3. How and when will I get paid?
Our payroll is run on a daily basis, and we have three main payment methods:

  • BACS – Ensuring you receive your funds two to three working days after we receive it. This is our standard payment method.
  • CHAPS – A one-off, same-day payment option. However this will incur a £22 bank charge.
  • Faster pay – A weekly, same-day payment option for £28/week inclusive. Please check for eligibility.

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4. How can I check that I have been paid correctly?
Each time you are paid, we will send you a payslip via post or email which will detail your income, expenses and the appropriate deductions to arrive at your net salary.

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5. What expenses can I claim?
You can claim expenses that are wholly necessary and exclusively for the purpose of carrying out your contract e.g. business travel. Danbro have a comprehensive expense policy which is fully approved by HMRC. To view our full expense policy, please click here.

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6. Do Danbro pay my expenses?
No. The amount of expenses you claim is deducted from your gross income, which reduces the taxable amount your salary is based upon. As a result you benefit from a reduction in the amount of tax and National Insurance you pay. Your expenses are not paid in addition to your income.

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7. How do you calculate holiday pay?
Holiday pay is calculated at 1/12th of your total gross earnings for the week or month.

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8. How do I claim for holiday or sickness?
You don't, because our Umbrella service does not withhold any of your money whilst you are working. However, contractors are entitled to Statutory Sick Pay (SSP). Please contact us for details.

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9. Do I need to arrange for any insurance cover in relation to my contract?
No. Professional Indemnity Cover of up to £1m is included in our Umbrella company fee, along with Public Liability and Employers Liability Insurance.

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10. Do Danbro provide any other benefits to Umbrella employees?
Yes. As an employee of Danbro you are eligible to join the Danbro group pension scheme and the Danbro childcare voucher scheme.

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11. Will you provide income confirmation to support credit/mortgage applications?
We are more than happy to provide any references on request and provide this as part of our Umbrella service at no extra charge.

12. To whom do I send my timesheets to?
If you have registered with the Danbro Online Timesheet System (DOTS), you can submit your timesheets and expenses to us online. Alternatively, you can fax, post, email or text Danbro your timesheets and expenses. Please ensure you send the original timesheet to your agency.

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13. When should you receive my timesheet?
The sooner you send your timesheet, the sooner you will be paid as we invoice your agency immediately after receiving your timesheet. Please note, some agencies have strict deadlines for payment cycles, which you should ask your agency or one of our business consultants about.

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14. What do I do when my contract ends?
Our Umbrella service has no termination fee; you only pay when we process your timesheet/expenses. Whilst you are not working, you can remain with us for free until your next contract, or alternatively we can send you your P45.

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15. What if I have any questions once I have commenced my contract?
We pride ourselves on our excellent customer service and would be happy to deal with your queries at any time and that's why we are one of the most respected Umbrella companies in the UK. Just give us a call or send us an email, whichever option is best for you.

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16. Can you help with my personal tax return?
Yes.  We would be happy to complete this for you, though there would be a small administration charge of £80 (plus VAT) in addition to our Umbrella fees, to cover our costs.

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17. What if my circumstances change, would I be better placed trading through a limited company or a managed limited company?
At Danbro, we constantly review our clients' accounts to ensure they are receiving the best service available. If we feel you would benefit from one of our other services, we would advise the individual of this and, with your consent, make all the necessary arrangements and adjustments on your behalf.

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18. "I would like to join Danbro - what's the next step?"
Simple...complete our online registration form - we'll do the rest and get you trading in a very short period of time. Alternatively, please call one of our specialists business advisers on 01253 600140.

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For further details, please contact Danbro for Umbrella Services: 01253 600141, General Enquiries: 01253 600140, London Office: 020 7836 8400 or email enquiries@danbro.co.uk or send an enquiry.

Registered Office: Unit 15, Thompson Road, Whitehills Business Park, Blackpool, FY4 5PN.
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