We would like to thank all of our clients that took part in our recent Client Satisfaction Survey. The survey was very encouraging, as it allowed us to see the areas of our service that you are happy with, thus allowing us to maintain our high standards. Two thirds of the aspects of the Danbro service were rated by more than 80% of you as 4 or 5 on our 1-5 scale, with 5 denoting extreme satisfaction.

Among the things you told us you are satisfied or extremely satisfied with, problem solving, speed of invoicing, ability to navigate website and advisor etiquette all received this rating from more than 85% of you. The speed at which we process contracts and the general advice we provide both scored 4 or 5 from 94.74% of the participants. Ability to submit timesheets and expenses received the highest volume of top scores, at 96.49%.

The survey was also an opportunity for us to assess the areas in which we can try to improve our service. We were pleased to see that less than 2% of you gave a dissatisfied or extremely dissatisfied ranking to any of the aspects with the exception of just one. 5.26% of clients felt dissatisfied with the speed of payments. We have already begun to implement strategies to ensure that payments are administrated as quickly as possible.

Many thanks again to all of the clients that took part in the survey.