A survey of Danbro’s clients has revealed that the firm are providing a first-rate service overall. The survey took into account responses from a cross section of contractors and agency representatives that employ Danbro’s umbrella company services.

The survey is divided into three main sections, to analyse the perceived quality of Danbro’s customer service, their administration and the Danbro website. Clients were asked to consider different aspects within the three general areas, and rate them on a scale of 1 to 5; 1 representing extreme dissatisfaction, while 5 denotes clients who are extremely satisfied with the service provided.

When it comes to customer service, Danbro’s clients highly rate the general advice received, with 94.74% choosing the extremely satisfied or satisfied options. Advisor etiquette and problem solving came in closely behind general advice as valued by clients, at 87.72% and 85.71% respectively. Speed is of the essence to Danbro’s clients with 75.44% rating speed of both e-mail and telephone response as satisfactory or extremely satisfactory, with the same score being given to clients’ ability to speak to who they need.

The speed theme reverberated through the administration section, with Danbro’s speedy processing of contracts, invoicing and payment to the clients all receiving top rankings from between 80% and 95% (94.74%, 92.98% and 84.21% respectively). The highest scoring aspect of the service, however, from 96.49% of clients is the ability to submit timesheets and expenses.

What is evident from the survey with regard to Danbro’s website is clients’ appreciation of the ease of this facility. 87.72% of surveyed clients rated the ability to navigate the website as a 4 or 5 on the scale, while 82.46% chose these ratings to describe how they felt about the information provided in the website’s content.  84.21% of the clients also feel this way about the ability to use DOTS – Danbro’s Online Timesheet System.

Partner at Danbro Damian Broughton comments, “The results of the survey are very encouraging. We always strive to provide a service that makes our clients happy, which makes it all the more rewarding to hear that we are achieving our goal.”