Internal Satisfaction Survey

Question 1

What factors do you believe are important for a customer when choosing a service provider in our industry?

Question 2

How would you rate the courtesy with which the telephone is answered at Danbro?
(1 is poor and 5 is excellent)

Question 3

How would you rate the efficiency of query response?
(1 is poor and 5 is excellent)

Question 4

How would you rate the accuracy of work completed for clients?
(1 is poor and 5 is excellent)

Question 5

How well informed do you think we keep clients informed about legislations that could affect them?
(1 is poor and 5 is excellent)

Question 6

How would you rate the value for money that we provide to clients?
(1 is poor and 5 is excellent)

Question 7

Can you provide a small paragraph about what Danbro offer?

Question 8

Can you provide suggestions that would improve the customer service we offer?

Question 9

If you were a contractor what would you list as a good point of Danbro?

Question 10

And what would you list as an area for improvement?

(optional)

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