Client Satisfaction Survey

Question 1

Can you recall how you first heard about Danbro?
(For example: Advertising, recommendation, Yellow Pages etc)

If they were recommended – who made the referral?

Question 2

Did you use another provider of accounting services before changing to Danbro?

If YES, why did you want to change your provider?

Question 3

Can you recall what factor(s) were important in choosing Danbro?
(For example: cost, they specialise in your business type etc)

Question 4

Did you consider any other providers before choosing Danbro?

If yes, who did you consider?

Question 5

How would you rate the courtesy with which the telephone is answered at Danbro?
(1 is poor and 5 is excellent)

Question 6

How would you rate the efficiency with which your call is responded to?
(1 is poor and 5 is excellent)
(i.e. Do you normally get to speak with your contact first time or do you have to wait for a call back – if so is the waiting time acceptable)

Question 7

How would you rate the efficiency of work produced by Danbro?
(1 is poor and 5 is excellent)

Question 8

How would you rate the accuracy of work completed for you by Danbro?
(1 is poor and 5 is excellent)
(Have you ever found mistakes and if so do they happen frequently)

Question 9

How well informed do Danbro keep you about changes in legislation that may affect you?
(1 is poor and 5 is excellent)

Question 10

How would you rate the value for money that you receive from Danbro?
(1 is poor and 5 is excellent)

Question 11

Can you provide a quote that best describes your relationship with Danbro (Good or Bad)?

Question 12

Can you provide suggestions that would improve the customer service we offer?

Question 13

Would you be happy to refer Danbro to others?

(optional)

Name:

Email:

Before submitting the form, please enter the text from the image shown to the left (in either case but no spaces). This will help the system to verify that this is a genuine request and block SPAM email:* [ Try another image ]

Thank you for completing this survey