About us

GREAT THINGS OFTEN COME FROM SMALL BEGINNINGS…

OUR COMPANY BEGAN BACK IN 1999 WITH CO-FOUNDERS DAMIAN AND HELEN BROUGHTON

Since then our team has grown quite a bit and we’re proud to say our people not only hold the skills and expertise we need to provide service excellence, but also share a passion for placing you, our customer, right at the heart of what we do.

OUR STORY

DRAG, CLICK OR SCROLL YOUR WAY THROUGH OUR STORY BELOW

1999

Danbro Accounting Ltd was established, providing specialist accountancy services to a growing number of contractors and freelancers.

2000

We introduced our Umbrella Company in response to the rapidly-changing market.

2001

Our first employee joined the team.

2003

We moved out of a home office and into an office on the high street in Kirkham, Lancashire.

2005

Chris Rhodes and John Thorburn joined the company (now Head of Employment Umbrella Operations and Managing Director of Danbro Accounting respectively), and we moved to Whitehills Business Park in Blackpool.

2007

We were number 30 in the Sunday Times Fast Track for Top 100 Companies in the UK. We were featured in the list of the UK’s fastest growing companies again in 2008, 2009 and 2010!

2009

We achieved approved employer status with ACCA, AAT and CIMA for training and continual professional development. We achieved ISO 9001 and IiP accreditations.

2011

We won both the Business of the Year and Employer of the Year at the BIBAs (Be Inspired Business Awards). We were listed as an outstanding company to work for in the Best Companies Guide, just missing out on a top 100 place.

2012

We purchased our new our premises, Jubilee House in Lytham, enabling us to plan for growth and unite all of our functions under one roof. We won the Red Rose Commitment to Skills Award and achieved IiP Gold and Champion Status.

2013

We achieved Customer First Accreditation.

2014

Construction started on our new premises, Jubilee House, Lytham. We were named as one of the top 1000 companies to Inspire Britain in a report compiled by the London Stock Exchange and also scooped the Outstanding Workplace and Customer Service Awards in the accountancy category of the Insight 100 Awards.

2015

With the renovation complete, we moved into our new home, overlooking Lytham Green. We won Business of the Year at the BIBAs and Employer of the Year at the Red Rose Awards. We also made the UK’s Hot 100 list for the fastest growing private companies and ranked in the top 50 in the Growth 100 Report for the North West.

2016

Our founders, Helen & Damian were awarded MBEs by the Queen for their work with the self-employed, small businesses, and the local community.

2017

The Danbro Foundation was created with the aim of providing opportunities for those less fortunate. As part of our 2025 plan, our focus is on enabling better lives – to facilitate access to items unreachable by the individual, and to create opportunities that enable individuals to secure meaningful employment and independence.

Our Commitment

Supporting Charities

Supporting local and national charities is something which has always been important to us.

Operation Orphan

We currently work with Operation Orphan to improve the quality of life for orphans and vulnerable children across the globe in a holistic, culturally relevant and sustainable way.

Nottingham based Operation Orphan was established in 2003. Their focus derived from their aim to…Keep a child warm, safe, learning and healthy.

Danbro are the main sponsor of Operation Orphan, covering all of the administration cost to ensure that 100% of funds raised go directly to the causes they support.

The Danbro Foundation

We recently launched The Danbro Foundation. Made up of a board of employees, the foundation will be dedicated to seeking out ways in which Danbro can help charitable causes.


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Modern Slavery Act

We know that slavery, servitude, forced labour and human trafficking (“Modern Slavery”) is a global and growing issue, existing in every region of the world and in every type of economy.

The Danbro Group has a zero tolerance approach to Modern Slavery of any kind within our operations and supply chain (our supply chain being anyone that provides a product or service to us). Danbro employees are required to report any concerns through our internal reporting channels.

Policies and control

We have zero tolerance for any form of modern slavery anywhere in our business and supply chain. Danbro Group will act upon and take seriously any allegations that there may be violations relating to Modern Slavery. All reports will be fully investigated and appropriate remedial actions will be taken. Danbro Group has the following policies in place which demonstrates Danbro Group’s commitment to tackling and abolishing Modern Slavery within its supply chain and which enables reports to be made and action to be taken:

  • Equal Opportunities Policy
  • Anti-bribery and Corruption Policy
  • Anti-slavery and Human Trafficking Policy
  • Grievance Policy and Procedure
  • Whistleblowing Policy

Due diligence process for Modern Slavery

As part of our initiative to identify and mitigate risk we have taken various steps to ensure our business has systems in place to:

  • Identify and assess potential risk areas in our supply chain
  • Mitigate the risk of slavery and human trafficking occurring in our supply chain
  • Monitor potential risk areas in our supply chain
  • Protect whistleblowers

This is being achieved by:

  • The introduction and implementation of our Anti-slavery and Human Trafficking Policy which reflects our commitment to acting ethically and with integrity in all our business relationships
  • Putting in place a reporting channel which all Group employees are aware of
  • Committing at director and management level to take immediate action regarding any workplace concerns raised through our reporting procedures
  • Conducting appropriate audits/risk assessments relating to the potential risks within our supply chain
  • Stringent Anti-Money Laundering checks
  • Compliant Right To Work and Identity checks
  • Ensuring that all employees are paid at least the National Minimum Wage or National Living Wage.

Our commitment to compliance 2016/17

To ensure that the Danbro Group and our supply chain comply with our ethics, values and policies we have a dedicated team responsible for making sure that all aspects of Danbro Group’s business are compliant with this statement and our Anti-Slavery and Human Trafficking Policy.  The Compliance Team consists of directors or senior management from the following departments:

  • Employment Business
  • Human Resources
  • Compliance
  • Facilities and Procurement

Danbro Group also has in place a programme that consists of:

Systems

  • Ensuring that our systems hold all relevant employee information and are completely auditable
  • Stringent Anti-Money Laundering, Right to Work and Identity Checks
  • Quarterly risk assessments to measure how effective we have been to ensure that slavery does not exist in our business and supply chain

Processes

  • Reviewing and implementing new agreement and contracts with suppliers to ensure they are also committed to the abolishment of slavery and trafficking by ensuring compliance in their own business and subsequent supply chain

People

  • Providing training to our employees to ensure a high level of understanding of the risks of modern slavery
  • Offering education awareness to direct suppliers
  • Signposting to confidential support

Key objectives over the course of the next 12 months will be:

  • Perform quarterly welfare checks on employees in our high risk categories (non-English speaking, no direct contact, from countries that are high on the slavery index, working in high risk sectors)
  • Provide access to training for all employees and suppliers
  • Regular audit checks to ensure all assignment details are current and accurate

Danbro Group will continue to monitor and measure the effectiveness of our compliance programme by:

  • Reviewing annually the number of reports/concerns raised through our internal channels from employees
  • Reviewing all grievances raised internally and externally which may allude to Modern Slavery
  • Reviewing annually the number of issues identified when conducting supply chain risk assessments

Each year we will report on the effectiveness of the measures taken and the outcome of the reviews undertaken above to include:

  • Employee training levels
  • Actions taken to strengthen the supply chain auditing and verification process
  • Investigations undertaken into any reports received about Modern Slavery and what remedial actions were taken in response

This statement is made pursuant to section 54(1) of the Modern Slavery Act 2015 and constitutes our Group slavery and human trafficking statement for the financial year ending 31st March 2016.

Damian Broughton MBE
Executive Chairman


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Changing Places Facilities

In support of the rights of people with profound and multiple learning disabilities and/or physical disabilities, we have installed special amenities at our Head Office in Lytham St Annes.

This access statement does not contain personal opinions as to our suitability for those with disabilities, but aims to accurately describe the facilities and services that we offer all our visitors.

 

About Jubilee House

Jubilee House is situated on the main promenade road through Lytham St Annes. The building overlooks the windmill that Lytham is well known for and the green, which in recent years has played host to many famous artists during the annual ‘Proms’.

In 1851 a Custom House stood on the site that Danbro now occupies, having the enviable view of the River Ribble Estuary. The site was purchased in 2012 from the local council and Danbro lovingly converted the 1960s Land Registry Building into its new headquarters.

 

Car Parking and Arrival

On arrival the visitor’s car park is open and situated at the front of the building.

As you enter Jubilee House, turn left into the visitor spaces. Park in an available space and check in at reception for access to the disabled car park, if required. Reception is situated at the front of Jubilee House and is accessed via a sloping pavement and two double automatic doors. If you require a disabled parking space, please either visit the reception desk or call on 01253 600 140 and advise them that you are here to use the Changing Places facilities. We will then open the barriers to provide access.

 

Public Toilets

Jubilee House has one toilet that is available for disabled visitors. The toilet is situated on the ground floor just to the right of the reception area. To gain access to the main building you pass through two double automatic doors. There are no steps to traverse.

The actual toilet door measures 102cm and opens outwards. A key is not required to lock the toilet door. The room is 13.6 m2 and contains an adult sized, free standing, height adjustable changing bench, a hoist – the sling is not supplied but is on a loop system, a large bin for pads and tear off paper roll. The sink is height adjustable and the floor is non slip. There is an emergency alarm in the toilet and it is within a managed setting. The reception area is evenly and well-lit and has an even tiled floor.

 

 

Additional Information

Assistance dogs are welcome and water can be provided upon request.

Our information brochure can be made available in large print on request.

Access hours are Monday to Friday 8am until 5pm. We are closed on Bank Holidays and from Christmas Eve until the next working day after New Year’s Day.

 

Pre Arrival

  • The website www.traveline-northwest.co.uk will help you plan your journey by car, on foot or by public transport.
  • Our nearest train station is Lytham Station and this is approximately a mile away.
  • The closest bus stop is on East Beach and is only a few minutes’ walk from Jubilee House.
  • Taxis are available in Lytham town centre or can be ordered from Danbro. We recommend Whiteside Taxis and they can be contacted on 01253 711 611.

 

Contact Information

Address: Jubilee House, East Beach, Lytham St Annes, Lancs, FY8 5FT

Telephone: 01253 600 140

Email: reception@danbro.co.uk


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Living Wage Commitment

We’re committed to providing the living wage to our employees through the Living Wage Scheme. Employee satisfaction and the work-life balance of everyone who works for us is really important; this commitment goes a small way in helping us to be a responsible employer that people really enjoy working for.


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Environmental Targets 

Looking after the environment and reducing our emissions is essential to us. In order to ensure we’re acting responsibly when it comes to our planet we’ve introduced the following initiatives:

  • Carbon Action Team – We’ve put together a team made up of representatives from all departments in the business who meet quarterly to discuss and implement ways to reduce our carbon emissions, both individually and as a business.
  • Rainwater Harvesting – We’ve installed a rainwater harvesting system which collects rainwater, which is then treated and pumped into the building, reducing our mains water usage.
  • ESOS Standard – As part of the 2012 EU Energy Efficiency Directive we’ve been assessed under the standard and are working towards implementing some of our recommendations.
  • Follow Me Printing – Throughout the building we have a ‘Follow Me’ printing system where printing jobs are only released when the user is at the printer; this has helped to reduce any unnecessary printing and subsequent waste.
  • Computer Shut Down – In order to ensure that our PCs are not left on overnight, we’ve introduced an automatic shutdown at 7pm every evening. This has reduced energy emissions overnight. 

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Damian Broughton
Damian Broughton

Executive Chairman

Helen Broughton
Helen Broughton

Group Managing Director

Katie Burrows
Katie Burrows

Group Operations Director

Rob Kenmare
Rob Kenmare

Group Finance Director

David Booth
David Booth

Group IT Director

James Burrows
James Burrows

Managing Director of Danbro Workforce Solutions

John Thorburn
John Thorburn

DAL Managing Director

Neil Ormesher
Neil Ormesher

DAL Operations Director

Colin Thompson
Colin Thompson

Head of New Business Development

Paula MacRae
Paula MacRae

Personal Assistant

Chris Jones
Chris Jones

Regional Sales Manager

Lori Neil
Lori Neil

Regional Sales Manager

Cormac Hegarty
Cormac Hegarty

Regional Sales Manager

Molly Dique
Molly Dique

Business Development Advisor

Catherine Iredale
Catherine Iredale

Business Development Consultant

Sophie Fletcher
Sophie Fletcher

Business Development Advisor

Deborah Murphy
Deborah Murphy

Head of Customer Registrations

Alison Quirke
Alison Quirke

Customer Registration Assistant Manager

Jenny Thaw
Jenny Thaw

Executive Sales & Marketing Co-ordinator

Stephanie Smithen
Stephanie Smithen

Customer Registrations Consultant

Wayne Ferguson
Wayne Ferguson

Customer Registrations Consultant

Sophia Dowle
Sophia Dowle

Customer Registrations Advisor

Natasha Shorte
Natasha Shorte

Customer Registrations Advisor

Chris James
Chris James

Client Services Manager

Chris Rhodes
Chris Rhodes

Head of DWS Operations

Deborah Mahon
Deborah Mahon

Head of DWS Quality & Service

Rhianna Weedon
Rhianna Weedon

HR Consultant

Sharon Fenton
Sharon Fenton

Manager 

Alicja Elder
Alicja Elder

Assistant Manager

Jessica Dunbar Dempsey
Jessica Dunbar Dempsey

Customer Service Consultant

Katie Liddell
Katie Liddell

Customer Service Advisor

Michelle Greenwood
Michelle Greenwood

Manager

Nicole Mounteney
Nicole Mounteney

Assistant Manager

Slavomira Perry-Jasanova
Slavomira Perry-Jasanova

Customer Service Consultant

Christopher Clegg
Christopher Clegg

Customer Service Consultant

Emma Hurst
Emma Hurst

Customer Service Advisor

Esta Meadows -Turner
Esta Meadows -Turner

Manager

Glenn Mitchell
Glenn Mitchell

Assistant Manager

Jacqueline Swift
Jacqueline Swift

Customer Service Consultant

Lisa Dowle
Lisa Dowle

Customer Service Consultant

Michael Shaw
Michael Shaw

Customer Service Consultant

Jane Corson
Jane Corson

Customer Service Advisor

Ross Pearson
Ross Pearson

Customer Service Advisor

OUR FAMILY

WE’RE PROUD TO HAVE A FANTASTIC TEAM AT DANBRO, WE CURRENTLY EMPLOY JUST OVER 170 PEOPLE AND WE CONTINUE TO GROW!

We couldn’t have achieved the success we have without our dedicated, professional and hardworking team. Here’s some of our Danbro Family, so you can put a face to a name!

MEET OUR FAMILY

OUR VALUES

WE DEVELOPED OUR VALUES THROUGH EMPLOYEE FOCUS GROUPS AND ACTUALLY ASKING OUR EMPLOYEES WHAT’S IMPORTANT TO THEM.

As a result of the feedback, we decided on five key values which really reflect who we are.

RESPECT

Always communicate with customers and colleagues in a courteous and appropriate manner, taking the time to explain things clearly and avoid misunderstandings. Look after the environment; treat Danbro property and equipment as you would your own. Leave meeting rooms and your workspace clean, tidy and report any breakages.

Be reasonable in your requests and plan ahead to take account of other people’s deadlines. At the same time cooperate whenever possible to help others achieve their aims.

INTEGRITY

Check your work and pay attention to the detail. Admit when you get it wrong and take responsibility for proactively putting things right again.

Do what you say you’ll do, leading by example so that you are regarded as trustworthy and a person others can rely upon. Strive to make every experience a fair and positive one.
Ask when you are unsure and gather all the information you need before progressing. Decisions and actions should be ethical so seek advice if you feel obliged to compromise on doing what you believe is right.

TRUST

Respect other people’s right to privacy and maintain confidentiality other than in situations where whistleblowing is appropriate.

Be honest and consistent in all your dealings with others, ask if you don’t know. Be prepared to say sorry when you need to and adopt a no blame attitude, so others feel safe to learn and grow.

Choose to give others the benefit of the doubt and treat them how you would like to be treated, this includes only saying or writing things that you would be happy for the person they concern to know about.

DYNAMIC

Demonstrate and encourage a flexible ‘can do’ attitude. Be regarded as someone who has a positive impact and always sees a task through to the end.

Be enthusiastic in your work always looking for ways to provide a better service. Work together and proactively contribute to make agreed improvements happen.

Anticipate the needs of our stakeholders, striving to give them answers before they ask the question. Endeavour to always complete tasks within agreed timescales, or sooner, if possible.

FAMILY

Always consider other people’s feelings before you say or do something. Remember that a smile and showing your appreciation can make a difference to someone’s day and helps create a better atmosphere in which to work.

Be helpful and supportive, where possible going the extra mile for colleagues, customers and other stakeholders.

Act and speak positively about work situations and other people, taking time to see the other point of view if differences arise. Remember that we are one team working towards the same goal.

Our Values